Gartner research shows that, since the beginning of 2011, the number of clients aquiring/replacing IT service desk software, 75% had a SaaS solution on their shoortlists.

Something that is stressed in Gartners recent report is that properly procuring IT service desk solutions in the SaaS model requires understanding the full vendor landscape.

Bacher Systems GmbH is an Austrian IT intergrater, with a comprehensive service portfolio for large businesses.

Among these are a series of operational services, with the aim to offer greater reliability at lower cost compared to using internal staff, which requires time-tested processes as well as efficient tools. In the heart of its service offering, op5 allows Bacher Systems to remotely monitor customers’ infrastructure and, if necessary, initiate appropriate corrective actions.

“Op5 is a cornerstone in our ability to make our customers’ IT systems support their business and ensure that everything is working as intended, with appropriate service levels” said Harald Fasching, Business Development Manager at Bacher Systems.

Learn more about how op5 Monitor made it easy for Bacher Systems to attach new clients.